Shipping & Returns
Attention: due to COVID-19 pandemic there may be a delay in deliveries.
The types of delivery are as follows:
UK + Northern Ireland
*FREE standard shipping on order over £25
Standard Shipping: £2.99 // Free over £25 // Delivery within 3-5 business days after dispatch
Express Shipping: £5.50 // Deliver within 1-3 business days after dispatch
*FREE Tracked Shipping on order over £66// Delivery within 5-7 working days after dispatch
Standard Shipping: £9/ Free over £66 // Delivery within 5-7 working days after dispatch
Rest of World*
*FREE Standard Shipping on order over £66
Standard Shipping: £11.00 // Free over £66 // Delivery within 7-14 working days after dispatch
Express Shipping: £20.00 //Delivery within 5-7 working days after dispatch
*Please note international orders may incur a custom charge. This will have to be paid by the customer in full.
*Free standard delivery available when the minimum amount stated has been reached for each region.
- All orders placed before 1pm on a weekday will be shipped on the same day
- All orders placed after 1pm will be shipped on the following working day.
- Please note all orders will be sent to the delivery address that you have indicated in checkout. Skin Library Limited will hold no responsibility for any errors in the delivery for incorrectly spelt or mistyped delivery information.
- Orders which are re-sent will incur a £2.99 charge for postage and packaging
For orders which include pre-ordered items, the order will be dispatched once the pre-ordered items are back in stock. So please be aware that if you wish to get your order as soon as possible, please make a separate order for the in-stock items and make a pre-order separately.
Returned products MUST be in resalable condition: unused, seals and packaging are intact.
If you are not satisfied with the product we are happy to issue a refund within 14 days upon arrival given that the products are in their original packaging and have been unopened, unused.
Refunds will be processed using the original payment method.
All free gifts that came along with the order must be returned with the product which requires a refund. If we find that the free gift has not been returned along with the product, we reserve the right to deduct the value of the free gift from your refund.
We do not refund any of these items:
- For hygiene reasons - Used, opened and the seal has been broken
To arrange a refund, please follow these steps:
- Email us at firstname.lastname@example.org. The subject should be: REFUND // Your Order ID
- Please put in the details of the item(s) you wish to return and state whether you want to issue a refund, an exchange or replacement. If you are concerned about damages to the product during its return journey, we recommend that you attach a photograph of the product you wish to return before you post it back to us.
- Once the refund has been approved, make sure to pack the product securely to avoid damage to the product and send it to the address provided in the email.
- You will need to pay for the shipping costs when returning the item(s). This cost will be non-refundable. We are looking to provide free returns very soon.
- As we cannot guarantee that we will receive the item(s), we advise you to use trackable shipping or purchasing shipping insurance since we can only issue a refund upon receiving the item(s).
Late or missing refunds
We aim to process refunds as soon as possible. You should receive a refund within 2 weeks but if it has not been issued please follow these steps:
- Contact your bank – there is usually some processing time before a refund is posted
- If it has not been processed, please email us at email@example.com
Damaged or defective goods upon arrival?
Please email us at firstname.lastname@example.org as soon as you can with your order number in the email subject and we will gladly help you!