In light of the uncertainty surrounding the recent outbreak of COVID-19, we wanted to write to you to reassure you we were taking all necessary steps to work in compliance with the guidelines as advised by UK government and World Health Organisation to ensure our staff and customers are kept safe.
Here are the precautions we are taking:
- For the well-being of our staff, Admin staff work remotely from home – minimising physical contact as much as possible
- Staffs who are experiencing any symptoms must inform management as soon as possible
- Once we receive shipments from South Korea our staff wash their hands once collecting and opening the parcel.
- When packing products, staff must maintain the highest standard of hygiene, with gloves and face mask.
We are still open 24/7 and trying our best to get your packages to you as soon as possible. However, due to restrictions on air freight, international deliveries may experience some delays, we ask for your understanding on this.
We would like to extend our thoughts out to all those who have been affected by this unprecedented event. We will continue to provide you with skincare, content and positivity where we can. Please check out our Instagram where we will post a lot there and we will send bi-weekly newsletters for updates.
We would like to thank you for your support of Skin Library during this time with you kindness and well wishes to us and our team.
From Abiola and Yuri x